Lucky Obukohwo, Reporting
Customers of Zenith Bank have expressed their displeasures over what they considered as undue hardship meted on them by the bank.
The customers taken to social media platforms to express their frustration over difficulties with online banking transactions.
They reported challenges in making payments and using various payment features on X following a notification from the bank on Saturday that it would undergo maintenance from September 29 to October 1.
Recall that in a statement shared by Zenith Bank on X on Saturday, it said the routine maintenance would commence on September 29 and end on October 1, from 12:01 AM to 5:00 AM.
According to the statement “Notice of Routine Maintenance” read, “Please be informed that we are currently undertaking routine maintenance of our Information Technology Infrastructure to enable us to significantly improve the quality of service rendered to you.
“On Tuesday, October 1, 2024, our Mobile Banking App, USSD Service, Internet Banking, and Corporate Internet Banking platforms will be unavailable between the hours of 12:01 AM and 2:30 PM WAT.
“We solicit your understanding and offer our assurances that measures are in place to minimise any service interruptions during the exercise.”
However, customers have vented out that despite the prior notification, the bank did not begin the announced maintenance until Tuesday.
A Zenith customer on X, Adeleye A. P., tweeting as #deji4ever, criticised the bank for not scheduling maintenance during the night, particularly at the end of the month when employees are expecting their salaries.
#deji4ever wrote, “The worst bank award should be given to Zenith. Why deny customers transfer privileges to other banks on the last day of the month? It’s a bad business strategy to ensure money doesn’t leave its coffers.”
Another user, Dave Oriss, tweeting as #orissonline, added, “#ZenithBank, you people should keep frustrating your customers. Some have emergencies, and you are busy shifting the time for maintenance.”