Lucky Obukohwo, Reporting
The Benin Electricity Distribution Company (BEDC) Plc, has tasked customers residents in Uromi, Esan North East Local Government Area of Edo State to embrace the Meter Asset Provider ( MAP ) scheme in other to nip the issue of estimated billings in the bud.
The Managing Director and Chief Executive Officer of Benin Electricity Plc, Mr Deolu Ijose, gave the task during an engagement held in Uromi District of the company.
the Managing Director who spoke through the Revenue Circle manager of the company, Mr Collins Igwe, said the purpose of the engagement was to provide opportunity for BEDC to enlighten on its activities as well as development within its operations.
Mr. Ijose said, the forum was a conscious initiative by BEDC to interact with its customers, feel their pulses with a view of improving and perfecting its activities.
Ijose added that the forum was a continuation of the company’s strategic plans to engage her customers across it franchise states for improved service delivery based on feedback
According to him, “We are here to get on the spot feedback and review for possible challenges in the areas of power supply, vandalism, meter bypass amongst other factors militating against service delivery to customers”
Ijose said the forum was equally geared towards giving the customers the opportunity to express their concern as it affects the service delivery rendered by BEDC as well as noting the issues and challenges with a view of proffering speedy resolutions.
Speaking during the engagement, the National Secretary of Uromi Kingdom, Prof, G. R. A Okogun who spoke on behalf of the communities, commended the company for organizing the engagement meeting and sues for it sustenance, but frowned on Epileptic supply, dearth of Prepaid Meters, estimated billings, and poor network upgrade.
Responding, Ijose assured the customers that, the company has already embarked on many projects to improve power supply in the region and Uromi in particular adding that; efforts have been intensified for a prompt resolution to complaints
Various papers on energy theft, MAP metering procedures, customers right and obligation, customer complain resolution procedures and safety were delivered by the company’s management team who attended the forum.
The engagement which was more of brain storming was attended by community leaders, and other stake holders including the secretary NERC Forum, Benin.